jF
jason F

1 reviews | Active since Apr 2015

28 Apr 2015, 05:54

Missing salary payment

my salary not reflecting in my absa cheque account.My employers proof of payment indicates that my salary was indeed paid.The friday morning I visited the your absa branch in centurion of which the your client services informed that there was a digital lock on my account.The branch manager was successful in revoking the lock.I was then asked to provide the employers proof of payment which will be forwarded to your missing payments department.Thereafter I deposited R50 which reflected.Later I was contacted by A****a where she informed me that there was no lock on my account and that it was activated.She also informed me that there is no salary payment to be cleared in my account.I emailed the proof of salary payment to [Email Removed] i received an email from a consultant janine williams apologising for the inconvenience that was friday afternoon at 16h15.Saturday i visited absa parow centre,again a consultant there apologized and still no info bout my salary.I was told to wait til tuesday.4Days later still no salary,im on holiday in cape town with no funds at my disposal to pay debt.Its alarming that nobody could tell me where my salary is on theirystem.

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Replies (1)
Absa
Absa's reply28 Apr 2015, 13:27
Official
Hello jsinn,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,