Missing Payments pathetic response

<p>I have received a sms from an Absa customer which has made a previous payment into my account that funds have been transferred to my account. </p> <p> </p> <p>Since Sunday, 12 February, not one Absa customer enquiry agent could assist me by telling me where the payment is. Simply that I should send an email to ********** from which I receive no help or answers or anything for that matter.</p> <p> </p> <p>I am very agitated as I have no funds available and Absa is just sitting back and ignoring queries.</p> <p> </p> <p> </p>