Missing Payments Help!
<p>8 Days ago, I paid into a suppliers ABSA account however the POP states it is an incorrect recipient account number. I have phoned ABSA, and have spoken to customer support in online banking, general enquiries and finally the ***** department. The ***** Department have been able to confirm that the account is invalid however there seems very little customer support for missing payments. No one was able to give me solid assistance or clear advice. I have emailed ********** & ********** however when researching missing payments, many consumers compain that there is no response and lack of support. ABSA how do we escalate these issues? Who do we speak to for a solution? Sending an email is not comforting and customer support is required. Help ABSA! Surely the digital department are equipped to respond, you say you'll call in 24 hours therefore why can't we call you?</p>
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Absa's replyOfficial
11 Nov 2016, 14:23Dear Stacey
Thank you for bringing this matter to our attention. Kindly provide us with both account numbers and amount to log a formal complaint. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply11 Nov 2016, 14:23
Official
Dear Stacey
Thank you for bringing this matter to our attention. Kindly provide us with both account numbers and amount to log a formal complaint. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
's updateReviewer Update
11 Nov 2016, 14:29Thank you Nthabiseng.
Bank Payment Made from the following Bank Account -
Stacey L Rethman
FNB Gold Credit Card
Credit Card Number: 4 ********** 6 **********
Bank Payment made to Incorrect/ Invalid Account Number
ABSA CREDIT CARDS
Recipient Accont Number/ Public Recipient: **********
Account Number according to Absa ***** Department: ********** 251
Date of Payment - 13:50:44; 3rd November 2016.
I have logged a call with ABSA and FNB to investigate this matter. ABSA have responded and noted the following.
I have also emailed ********** ********** ********** & **********
Please HELP! Thank you, Stacey - **********
Thank you for your request.
Kindly note that if the payment was not made from an Absa account, due to security reasons we cannot trace or assist you with your request. You will have to
contact your bank’s electronic banking division to trace the transaction and arrange for a refund as we are unable to check from our side.
If you require any other assistance or information email us at **********
's update11 Nov 2016, 14:29
Reviewer Update
Thank you Nthabiseng.
Bank Payment Made from the following Bank Account -
Stacey L Rethman
FNB Gold Credit Card
Credit Card Number: 4 ********** 6 **********
Bank Payment made to Incorrect/ Invalid Account Number
ABSA CREDIT CARDS
Recipient Accont Number/ Public Recipient: **********
Account Number according to Absa ***** Department: ********** 251
Date of Payment - 13:50:44; 3rd November 2016.
I have logged a call with ABSA and FNB to investigate this matter. ABSA have responded and noted the following.
I have also emailed ********** ********** ********** & **********
Please HELP! Thank you, Stacey - **********
Thank you for your request.
Kindly note that if the payment was not made from an Absa account, due to security reasons we cannot trace or assist you with your request. You will have to
contact your bank’s electronic banking division to trace the transaction and arrange for a refund as we are unable to check from our side.
If you require any other assistance or information email us at **********