Missing Payments Department

Moved funds internally from one account to other cheque to credit card .After funds were moved credit card details become unavailible .Started getting calls that I am in arrears with credit .So went into the bank on Friday ,apparently my old credit card was loaded on my account when I collected my new cheque account card a few weeks ago ,

the funds SHOULD automatically revert to the new credit card account which it didnt ,this is where it becomes interesting ,it now becomes a missing payment issue .this department you can not call only email ,and only from internal absa accounts .

So you cant get a reference ,you cant contact them ,you have to go into the bank ,they do the whole contact the card division which then transfers youth missing payments and then they have to send through proof of payment from internal account .

I have done this process twice ,still have not been contacted to say it was logged or being processed ,

ABSA please explain what I have done to not gain access to my own account which I never changed .it was changed on your side . but I still get calls to say I owe money .

Very frustrated