SN
Shereen N
1 reviews | Active since Mar 2020
03 Jun 2025, 12:54
Missing Payments & Contact Centre Non-Service.
Trying to get hold of Missing Payments - called and held on for over 30 minutes + 12 minutes just for the calls to be dropped. Emailed Missing Payments - no response. Hugely frustrating.
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Absa's replyOfficial
03 Jun 2025, 15:15Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***9. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply03 Jun 2025, 15:15
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***9. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,