Missing payments and NO support from ABSA

<p>Over the last 5 weeks, two substantial payments were made into my ABSA Credit Card account.; one on 23 December 2016 and the other on 12 January 2017. Unfortunately, the account number was incorrect, resulting in both payments "disappearing" . Since 23 December 2016, I have been trying to get ABSA to find these payments. I have spent numerous days on the phone with different divisions of ABSA, only to be told that the only way to track these payments, would be if I e-mail ********** I have e-mailed a number of times, but have not received a response. </p> <p> </p> <p>I have been an ABSA client fro 11 years and cannot believe the lack of response and support from them. I have absolutely no idea what my next step is and how I can go about tracking down these payments.</p> <p> </p> <p>J </p>