MISSING PAYMENT UNRESOLVED ISSUE

On 10th of Jan EFT payment was made to beneficiary at fnb. Sms confirmation of succsessful payment was only sent on 11 but on the statement it showed system error. i logged a claim with absa on the 13th and digital @absa responded on the 26 Jan that there was a error linked to this payment 182 system error.<br> <br> since then i have made several follow ups via phone, emails & even going to absa midrand branch. Tercia from absa Midrand she contacte rachel Maila at Absa Magtape who contacted Jabu Mathibela at fnb who confirmed on the 19th of feb that the transaction rtc ref no160259FAEF, Payment *** CHIKOMO was not credited to the said beneficiary acc. Since January 13 absa has failed to resolve the issue & no one is giving me a concrete response as to when i will get the money. The following absa people are also aware Anthea Presence, Rosalina Makone Lindi(midrand mgr) & Daniel Masindi(missing payments mgr) & the ref no at absa complaints is *** issued on 3 march.find below other ref nos on this issue<br> <br> EC: 3a375535, EC: d0f52bf6, EC: 24b875cc.<br> <br> unfortunately its almost 2 months and absa has not resolved the issue and i am the one always following up.