RB
Rudolph B
1 reviews | Active since Jan 2015
03 Jul 2020, 12:07
Missing payment. Money missing
Money was transferred from a RMB account to an ABSA credit card but is not reflecting in the ABSA account after four working days. The transfer was actioned on 29 June 2020 and the RMB account reflects that the transaction was successful. I have queried this with ABSA but the funds is not showing up in my account. I am very disappointment with ABSA.
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Replies (2)
Absa's replyOfficial
03 Jul 2020, 14:06Dear Rudolph, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply03 Jul 2020, 14:06
Official
Dear Rudolph, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
RB
Rudolph B's updateReviewer Update
03 Jul 2020, 16:07Thank you Basani. I appreciate.
RB
Rudolph B's update03 Jul 2020, 16:07
Reviewer Update
Thank you Basani. I appreciate.