Missing payment for R18500 with no help from absa

Item: Absa
Rating: 1

<p><br />I did 2 transfers from absa to fnb and my beneficiary says he did not receive any of the funds fnb says money not appearing on he's statement and absa confirms funds have left my account I have not received any usefull feedback from absa in 2 weeks missing payments department there's no contact number only email that you get no response from I have been a absa client for 15 years now and don't feel the need to plead for assistance </p>

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Replies (4)

Absa's replyOfficial

08 Dec 2016, 15:33

Dear Nazeer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa's reply08 Dec 2016, 15:33

Official

's updateReviewer Update

08 Dec 2016, 18:51

Dear Nazeer Jalill

Thank you for your email.

Kindly be advised that we are still waiting for feedback from bank serve. We will keep you updated with the progress of your request.

If you require any other assistance or information, please email our Absa Email Services at **********

Kind regards

Mmabatho Mathebula
Disputes
Customer Resolution
Absa Service Centre
www.absa.co.za

THIS IS THE ONLY UPDATE IM GETTING FROM ABSA FOR THE PAST 2 WEEKS

EXTREMELY BAD CUSTOMER SERVICE FROM ABSA MISSING PAYMENTS DEPARTMENT

's update08 Dec 2016, 18:51

Reviewer Update