NM
Ndamulelo M
1 reviews | Active since Dec 2013
27 Oct 2017, 08:35
Missing Payment
XM forex broker has refunded two deposits I made last year, to my ABSA debit card that the account linked to it was closed in march
I have been provided with two ARN numbers for the transaction and submitted it to ABSA but I am not getting help with locating those funds with the ARN numbers I provided ABSA with.
Over 3 weeks now ABSA keeps on referring me somewhere or turning me down and tell me they cannot assist me whenever I contact them or go to the branch.
I am really disappointed in ABSA, because the fact that my broker was able to give me ARN numbers, it proves that the funds are still being held by ABSA
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Replies (3)
Absa's replyOfficial
30 Oct 2017, 03:02Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply30 Oct 2017, 03:02
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
NM
Ndamulelo M's updateReviewer Update
30 Oct 2017, 03:17Good day
Thank you for reply. There is no need for you to create a new case. You sent me a message on Facebook on 20 October and told me you will be facilitating my case and you will keep me posted within 2 working days. Up until today I have not head a word from you Daphne.
I sent you an email on 26 October and asked you to give me an update on my case since you had said you will keep me posted in two working days, but it's been four days today and you still haven't rep**** to my email.
The reference for the case you crsated on 20 October after you rep**** to me on Facebook messenger is: **********
So I don't know weather I should believe you when you are creating a new case and telling me you will give me feedback shortly, if you still haven't given me feedback of 10 days ago
NM
Ndamulelo M's update30 Oct 2017, 03:17
Reviewer Update
Good day
Thank you for reply. There is no need for you to create a new case. You sent me a message on Facebook on 20 October and told me you will be facilitating my case and you will keep me posted within 2 working days. Up until today I have not head a word from you Daphne.
I sent you an email on 26 October and asked you to give me an update on my case since you had said you will keep me posted in two working days, but it's been four days today and you still haven't rep**** to my email.
The reference for the case you crsated on 20 October after you rep**** to me on Facebook messenger is: **********
So I don't know weather I should believe you when you are creating a new case and telling me you will give me feedback shortly, if you still haven't given me feedback of 10 days ago
NM
Ndamulelo M's updateReviewer Update
30 Oct 2017, 03:18...the reference for the case you created on 20 October...
NM
Ndamulelo M's update30 Oct 2017, 03:18
Reviewer Update
...the reference for the case you created on 20 October...