Missing Money and Ruined Credit Score

I would really love for anyone from Absa to get in contact with me. My partner and I have been trying to resolve issues of missing money (more than one instance) for months.

If we go into the branch, no one can help us, that is if there is not a queue a mile long.

Phoning doesn't help, we have spent all our contract minutes just holding on being passed from pillar to post.

Also because of an outrageous amount of credit checks being done in a 2-day period, my partner's credit score has been affected immensely and negatively

Can someone please tell us where our missing money is?

Yesterday after transferring money into the account R1000 is just gone.

Over the last month we are missing probably about R10 000 the month before about R17 000