Missing Immediate Payment – No Resolution from ABSA

I’m posting here out of frustration and concern regarding a payment issue I’ve been facing with ABSA. On Saturday, 18 October, I made an immediate payment of R3930 to a Capitec Bank account. I waited an hour before checking with the recipient, only to find out they hadn’t received the money. It’s now Tuesday, 21 October, and the funds are still missing. To make matters worse: I was charged a R40 transaction fee for the immediate payment. The money has been deducted from my account, but no one can tell me where it went. When I called the help desk, I was told: “It shows on our side it’s gone through.” Of course it shows that—it’s been taken from my account. But that doesn’t explain why the recipient hasn’t received it. I followed the process and emailed ***, only to be told it could take up to 5 working days for someone to get back to me.(reference number for this case is C-***0) This is highly unacceptable, especially for an immediate payment. Can someone from ABSA please assist. I need this resolved urgently.

Thank you,