Missing Funds & neglegence of accounts.

Hi there, I made a payment from my absa account to my FNB account on Saturday the 23rd, i selected immidiate payment, 3 working days later still no funds, i contacted their online support and was given an email address to send my quiery off to, i waited and waited no response back today is Sunday the 1st of October, I've called in multiple times since Thursday , I keep getting a different email adress to email my query off to, my money is missing and no one has been able to assist me, my debit orders are going off and absa has left me without any funds for nearly a week, yet my credit record will be in a negative and yet I'll still be charged additional fee's from them not even to mention every debit order which rejects and get added addidtional costs due to no money being in my account, online support is useless because they are all just basic email address directories, I get given incorrect email addresses which I email but it does not exist or it's not valid, I call back and I'm given a completely different email address, R12 000 is up in the air and no one can tell me where my money is nor are they able to simply reverse the funds back to my account, I've asked to have my accounts closed due to the negligence of my account and yet I'm still waiting on responses of that, I've contacted every single department including ***** which lead me nowhere, again another email address.

All I want is my money back in my account and no one can do something so simple for me, now every single cost is added to my life and the bank is oblivious about everything.

I have to endure extra costs and apply for cash loans simply to get by and survive untill they decide to actually contact me and assist me with this.

I can't pay my rent or car payments, nothing because an email needs to be sent 1st. I ask you how many more emails must I send, how many more email adresses or support agents do I need to speak to before a paying customer who trusted absa bank with their funds, this is not the 1st problem I've had with absa bank and yet for some reason I still kept my funds with them, obviously I won't be compensated for any of this because they simply couldnt give a rat's ass about their customers.