1 reviews | Active since Jun 2016
Missing funds from my bank account, but ABSA failed to investigate ***** and to reverse the funds back into my account.
<p>I made an online EFT via the website of my trading account by entering my card details on the 1st of June 2016. Seconds before I can conclude my transaction after I clicked submit or pay, an ABSA internet banking employee phoned me to ask if I authorise the transaction and I said yes hoping I will get an sms also to authorize the transaction but it never came, instead the sms that came after was to say money was reserved for that transaction. The company's account is in London, and they say it takes 3 days max for the money to clear but till this day it never did. They (TDMarkets) send me their bank statement showing my transaction details and it clearly showed that the money is still pending from Absa as it never cleared. I went to ABSA to have them investigate for *****, but no one seemed interested to help me reverse my money, instead I was taken from pillar to post on their call centre, and one consultant even hanged up on me! Eventually I was advised to contact master card to have my money reversed as they claim it’s out of their control. All I wanted to know from them is where the money is on their system and wanted them to reverse those funds back into my account or release them to my trading account as I originally intended. I am very disappointed with ABSA customer care service as they seem not to care, and as a result I’m considering closing my account with them. But I need my money back first.</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
I feel more neglected By ABSA, as they have offered no explanation for their delayed response!
It's almost a month now since you embezzled my funds. I need my money back, or else I escalate further.
What exactly are you investigating that needs to take you the whole month while keeping me in the dark in the process?
It’s disappointing, because your quick to grab our monies but take forever to return it back if you have to. I am your client and don't deserve this treatment, the whole world should know how awful you treat your customers going forward!
Regards
Brian
I feel more neglected By ABSA, as they have offered no explanation for their delayed response!
It's almost a month now since you embezzled my funds. I need my money back, or else I escalate further.
What exactly are you investigating that needs to take you the whole month while keeping me in the dark in the process?
It’s disappointing, because your quick to grab our monies but take forever to return it back if you have to. I am your client and don't deserve this treatment, the whole world should know how awful you treat your customers going forward!
Regards
Brian
ABSA customer service is ****, and the whole world should know about this, enough is enough! I've just been reliably informed by one ABSA employee that my case was closed on the 30th June 2016! Irma van Staden was handling my case from ABSA complains management centre, and I just tried to call her this morning (2016/07/11 @10am) and she’s not returning my calls, what a shame. The funny part is that the last time I communicated with her she told me they are busy investigating were my money is. And now what's disgusting is that no report was furnished to me about their findings of the so called “investigation” and nor was I consulted about their conclusion as to who stole my money at ABSA or where my money is. What makes me more upset is not only their lack of integrity and trust, but the sheer ignorance and lack of professionalism that ABSA employees displayed! I am left with no choice now but to approach their regulator and try and find solace with other potential victims/customers online. I've had it now.
ABSA customer service is ****, and the whole world should know about this, enough is enough! I've just been reliably informed by one ABSA employee that my case was closed on the 30th June 2016! Irma van Staden was handling my case from ABSA complains management centre, and I just tried to call her this morning (2016/07/11 @10am) and she’s not returning my calls, what a shame. The funny part is that the last time I communicated with her she told me they are busy investigating were my money is. And now what's disgusting is that no report was furnished to me about their findings of the so called “investigation” and nor was I consulted about their conclusion as to who stole my money at ABSA or where my money is. What makes me more upset is not only their lack of integrity and trust, but the sheer ignorance and lack of professionalism that ABSA employees displayed! I am left with no choice now but to approach their regulator and try and find solace with other potential victims/customers online. I've had it now.