LW
Lauren W
1 reviews | Active since Dec 2016
11 Jun 2025, 12:32
Missing Funds - Absa.
Money has been refunded to my Absa account via my paypal account more than a month ago.
I have not received these funds or a reply to any of my email correspondence as to where the funds are. I am currently abroad and cannot call Absa via phone. Cellphone number i can be reached on is listed below +971 or email.
This is very bad service from Absa. Im highly dissapointed.
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
11 Jun 2025, 14:13Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***8. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply11 Jun 2025, 14:13
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***8. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
LW
Lauren W's updateReviewer Update
13 Jun 2025, 00:33Please do.
It's been more than a month now.
This is unacceptable, Absa is suppose to be a bank that is useful when abroad.
It's been more than a month now.
This is unacceptable, Absa is suppose to be a bank that is useful when abroad.
LW
Lauren W's update13 Jun 2025, 00:33
Reviewer Update
Please do.
It's been more than a month now.
This is unacceptable, Absa is suppose to be a bank that is useful when abroad.
It's been more than a month now.
This is unacceptable, Absa is suppose to be a bank that is useful when abroad.
Absa's replyOfficial
13 Jun 2025, 08:23Dear Lauren
We note that the email address here on Hellopeter differs from the one on our system, therefore, feedback was given to you using the system email on 11/06/20205.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
We note that the email address here on Hellopeter differs from the one on our system, therefore, feedback was given to you using the system email on 11/06/20205.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply13 Jun 2025, 08:23
Official
Dear Lauren
We note that the email address here on Hellopeter differs from the one on our system, therefore, feedback was given to you using the system email on 11/06/20205.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
We note that the email address here on Hellopeter differs from the one on our system, therefore, feedback was given to you using the system email on 11/06/20205.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
LW
Lauren W's updateReviewer Update
17 Jun 2025, 17:37Thank you Nthabiseng for resolving my issue so quickly.
Thank you Absa.
Thank you Absa.
LW
Lauren W's update17 Jun 2025, 17:37
Reviewer Update
Thank you Nthabiseng for resolving my issue so quickly.
Thank you Absa.
Thank you Absa.
Absa's replyOfficial
18 Jun 2025, 09:06Dear Client It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regardsNthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Kind regardsNthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Best regards,
Absa's reply18 Jun 2025, 09:06
Official
Dear Client It is indeed pleasing to receive complimentary remarks about the staff that has given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regardsNthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Kind regardsNthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Best regards,