MB
Mia B
1 reviews | Active since Feb 2020
12 Jan 2021, 16:28
Missing Funds
After making a payment to an account that was closed (payment thus rejected) a substantial amount left my account on the 28th of December 2020 and has not been been returned. Why should funds leave the account when a payment is rejected, and more than 2 weeks later, after many calls and emails, still be missing from my account? After every email I send, I receive an autoresponse stating that the case has been closed. ABSA, how do you decide the case is closed after NOT attending to the matter at all? When can I expect the amount to reflect back in my account??
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
13 Jan 2021, 08:43Dear Mia Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***1. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply13 Jan 2021, 08:43
Official
Dear Mia Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***1. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care