missing eft payments

The enterprise banker Henrieta Bester, sent me an email confirming that I have the signing power on the business account since I am the sole director on the business. The email says that I should go to the branch to investigate what happened to the missing EFT payments I made to New UPD that is not appearing anywhere in their Standard bank account I paid into. I went to Sasolburg ABSA bank yesterday, 8th December 2015. After a lot of struggle with the ABSA consultant helping me, I was advised to sent an email to dispute resolution yet again because the previous time I sent I was promised someone will call within 48 hours but never happened. I indeed emailed again but only to receive response from Matshepo Thebehali that I am not authorised to make enquiries of what happened to the payment I made to New UPD. She sends me back to the branch. Am I being frustrated here? What exactly happened to the payments we made? Has someone within ABSA misdirected the funds? Is there someone being protected here or what exactly is happening? Business is suffering because of this missing payments and all I get is a run around. Matshepo does not even have contacts to discuss this. What is the soluti