Missing Deposit return

Good day

I have made a deposit to europecar in May 2018. The deposit has been canceled on the 18 May 2018. Their system has cleared it but it still has not returned to my account. I have email Absa on ********** and got a reply from ********** 12 days ago. I forwarded the info he needed straight away. But still nothing changed. I went to the local Absa branch and they cant help with something like this. Just gave me the ********** email address. I double check the email adders after sending because I got no ticket saying it was received and ended up here. Can someone please help, this is taking way to long. I prefer emails over phoning work keeps me busy.

Regards