Missing deposit - Not interested in looking for missing deposit!!!!!

No customer service and not interested in looking for missing email. Four emails to customer service as well as four telephone calls. Still no assistance, Money was deposited into my account from a Nedbank account. The money shows that it has left the Nedbank account but almost two weeks later the money has still not shown into my ABSA credit card account. Nedbank as they cannot assist and that it is up to ABSA bank. And all they ask for his email and more emails. I am so disappointed and really sorry I moved my bond from Nedbank to ABSA,