Missing credit card limit increase application

An ABSA consultant called me on Friday, 19 Feb 2016 @ around 10am, for a credit card limit increase. I normally decline the increase but this time decided to apply for the increase. We completed the application process over the phone and they said this would take 48 hours to action. I called today to do a follow up and the consultant that I spoke to says that their system does NOT reflect any application done on Friday and that we need to complete one now. So I wonder who did I speak to on Friday (even though security checks were done). This is poor service from ABSA. Haven't had this poor service before but now I think it is time to consider moving over to FNB. I shall take this opportunity to explore the greatness of other banks. Thank you ABSA for giving me a reason to change!!! Lets see if you guys can rectify this before COB