Missing cash send funds.

On the 25th of January, I did a cash send transaction from my absa savings account to a recipient on her cell phone no ***.She received the confirmation message with the 10 digit code. I did the transaction at approximately 12.42pm.However when she tried to redeem the cash send at germiston golden walk ATMs the transaction failed to go through. She tried this for four times with no success. Now the problem is that my account was debited of the amount {R1000} which was never received by the intended person. When I contact absa they tell me the transaction went through. Please help resolve this as I have lost money because of their faulty ATMs.