ZZ
Zanele Z
1 reviews | Active since Jan 2019
02 Jan 2019, 14:31
MISSING ATM DEPOSIT
On The 02 February 2018 time 13:20:35sec an amount of R8000.00 was deposited to the ROSEBANK COLLEGE institution by my Son. and towards the end of the year I received reminder of R1000.00 still short on my payments and I have proof sent t them but they disputed receiving such amount . only R7000 was received by them and ABSA was called to investigate and my son went to the branch at PROTEA GLEN MALL and completed the DISPUTE FORM until today no response and we are unable to get results due to that missing R1000.00. he was promised to be called 40days later . Now who is responsible fr the missing R1000.00 as we have proof
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Replies (7)0
Replies (7)
Absa's replyOfficial
03 Jan 2019, 10:02Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your account or ID number to enable me to log a formal complaint for you, can you also provide the account number the deposit was made into, this information can be sent via private message.
Regards
Claudette
Thank you for bringing this matter to our attention.
Please provide me with your account or ID number to enable me to log a formal complaint for you, can you also provide the account number the deposit was made into, this information can be sent via private message.
Regards
Claudette
Best regards,
Absa's reply03 Jan 2019, 10:02
Official
Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your account or ID number to enable me to log a formal complaint for you, can you also provide the account number the deposit was made into, this information can be sent via private message.
Regards
Claudette
Thank you for bringing this matter to our attention.
Please provide me with your account or ID number to enable me to log a formal complaint for you, can you also provide the account number the deposit was made into, this information can be sent via private message.
Regards
Claudette
Best regards,
ZZ
Zanele Z's updateReviewer Update
03 Jan 2019, 14:07Dear Claudette
Thank you for your prompt response, deposit was done by my son at Protea Glen Mall ATM number 91330, and was cash payment of R8000.00 deposited to The Independent Institute ( Rosebank College) Account number : *** with Reference number quoted was ***6 cell ***. My ID number *** and my Absa account is no longer in use( active I guess). My telephone number *** or ***
ZZ
Zanele Z's update03 Jan 2019, 14:07
Reviewer Update
Dear Claudette
Thank you for your prompt response, deposit was done by my son at Protea Glen Mall ATM number 91330, and was cash payment of R8000.00 deposited to The Independent Institute ( Rosebank College) Account number : *** with Reference number quoted was ***6 cell ***. My ID number *** and my Absa account is no longer in use( active I guess). My telephone number *** or ***
ZZ
Zanele Z's updateReviewer Update
03 Jan 2019, 15:25Reference number of dispute form *** completed
ZZ
Zanele Z's update03 Jan 2019, 15:25
Reviewer Update
Reference number of dispute form *** completed
Absa's replyOfficial
04 Jan 2019, 09:15Dear Zanele
Thank you for the information.
I see that a formal complaint was logged under complaint reference number *** I will follow up on this matter and request a call back to you.
Please be advised that the turnaround time is 15 working days, as the deposit was done in February 2018 and NO complaint / dispute logged in Feb when disputes could be picked up within the 5 day timeframe.
Regards
Claudette
Thank you for the information.
I see that a formal complaint was logged under complaint reference number *** I will follow up on this matter and request a call back to you.
Please be advised that the turnaround time is 15 working days, as the deposit was done in February 2018 and NO complaint / dispute logged in Feb when disputes could be picked up within the 5 day timeframe.
Regards
Claudette
Best regards,
Absa's reply04 Jan 2019, 09:15
Official
Dear Zanele
Thank you for the information.
I see that a formal complaint was logged under complaint reference number *** I will follow up on this matter and request a call back to you.
Please be advised that the turnaround time is 15 working days, as the deposit was done in February 2018 and NO complaint / dispute logged in Feb when disputes could be picked up within the 5 day timeframe.
Regards
Claudette
Thank you for the information.
I see that a formal complaint was logged under complaint reference number *** I will follow up on this matter and request a call back to you.
Please be advised that the turnaround time is 15 working days, as the deposit was done in February 2018 and NO complaint / dispute logged in Feb when disputes could be picked up within the 5 day timeframe.
Regards
Claudette
Best regards,
ZZ
Zanele Z's updateReviewer Update
22 Jan 2019, 10:17Good day, Claudette, I guess 15 working days have elapsed since we last communicated but still no response
ZZ
Zanele Z's update22 Jan 2019, 10:17
Reviewer Update
Good day, Claudette, I guess 15 working days have elapsed since we last communicated but still no response
Absa's replyOfficial
22 Jan 2019, 14:20Hi Zanele,
Thank you for your posting and apologizes for the delayed response. We will be in contact soon. Thank you.
Basani Hlungwane
Group Customer Care
Best regards,
Absa's reply22 Jan 2019, 14:20
Official
Hi Zanele,
Thank you for your posting and apologizes for the delayed response. We will be in contact soon. Thank you.
Basani Hlungwane
Group Customer Care
Best regards,
ZZ
Zanele Z's updateReviewer Update
29 Jan 2019, 11:30ABSA promised to attend to my complaint withing 15 working days since 04/01/2019 up until today nothing has happened. I made a follow up last week after seeing no proper response and still nothing.
My child's school fees not rectified as yet and no one has asked me to send proof of deposit slip that I have or statement from said institute. Registration already commenced and we are unable to get results due to that short fall made by ABSA to institute.
Claudette said 15 working days
Busani Hlungwani said they will contact me shortly since last week
Or should I wait for 02/02/2019 for response?
ZZ
Zanele Z's update29 Jan 2019, 11:30
Reviewer Update
ABSA promised to attend to my complaint withing 15 working days since 04/01/2019 up until today nothing has happened. I made a follow up last week after seeing no proper response and still nothing.
My child's school fees not rectified as yet and no one has asked me to send proof of deposit slip that I have or statement from said institute. Registration already commenced and we are unable to get results due to that short fall made by ABSA to institute.
Claudette said 15 working days
Busani Hlungwani said they will contact me shortly since last week
Or should I wait for 02/02/2019 for response?