JvdB
Jone van den Berg
1 reviews | Active since Dec 2014
25 Nov 2019, 16:09
Missing Airtime - 24 hour wait
Bought R110 airtime this morning - still not showing on my account. I double checked & all the info is correct. Called ABSA, they said I have to wait 24 hours before they can even start the process to see what's going on. Luckily I didn't need to call someone urgently, right?! I'm so sick of ABSA's pathetic yet expensive service. I've been saying for months I'm moving to another bank, well this is the last straw.
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Replies (4)JvdB
Jone van den Berg's updateReviewer Update
26 Nov 2019, 10:52Just spoke to a consultant from ABSA, I just have to sign a few form so they can refund my R110. There was an issue with the Vodacom purchases. Then she got cut off for some reason. This morning I found there is R880 witheld on my account under "Outstanding Authorisation Amount". There is an amount of R174 under uncleared/pending that I know about but that's it. My question is, what is this for??
JvdB
Jone van den Berg's update26 Nov 2019, 10:52
Reviewer Update
Just spoke to a consultant from ABSA, I just have to sign a few form so they can refund my R110. There was an issue with the Vodacom purchases. Then she got cut off for some reason. This morning I found there is R880 witheld on my account under "Outstanding Authorisation Amount". There is an amount of R174 under uncleared/pending that I know about but that's it. My question is, what is this for??
Absa's replyOfficial
26 Nov 2019, 12:49Dear Jone Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply26 Nov 2019, 12:49
Official
Dear Jone Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Best regards,
JvdB
Jone van den Berg's updateReviewer Update
27 Nov 2019, 15:15Received an email saying they are busy with my complaints "...and will provide you with feedback on or before 29 November 2019." Feedback, not action, feedback. Come on ABSA, at least try to improve your reputation.
JvdB
Jone van den Berg's update27 Nov 2019, 15:15
Reviewer Update
Received an email saying they are busy with my complaints "...and will provide you with feedback on or before 29 November 2019." Feedback, not action, feedback. Come on ABSA, at least try to improve your reputation.
Absa's replyOfficial
28 Nov 2019, 13:07Dear Jone
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology .
Please refer to the email sent to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology .
Please refer to the email sent to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply28 Nov 2019, 13:07
Official
Dear Jone
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology .
Please refer to the email sent to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology .
Please refer to the email sent to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Best regards,