Missed my flight after waiting for an hour

on the 30th of Sep, I opened an account with Absa in Claremont (CPT). <br> I had an appointment for 09h00. I waited for 15 Minutes for the consultant because she was in a meeting with a branch manager, while she knew she had an appointment with me. <br> <br> I couldn't get my card there and then because I was running late for my next meetings, she advised I come back when I have time to collect the card or go to any Absa branch. Today (01 Oct), I went to Absa to get my card, I was the 3rd in line when I got there, in less than 10 min, 2 guys who were in front of me left because they were complaining about slow service having waited for more than 30 min. I didn't know I was to wait for an hour also. I was in front of the line for an hour, with no explanation from anyone and needed my card before I could catch my flight. Thanks to Absa, my shuttle service left me and had to Uber to airport only to miss my flight. Thinking of cancelling the account already. Sies!