JW
John W
1 reviews | Active since Jul 2011
05 Apr 2024, 10:13
Missed deadline = no customer service
Date: Fri, 5 Apr 2024 at 09:58 Subject: Re: C-***4 New cards ref:!00D1r01GluM.!5005q0cukDn:ref To: Contact Card <***>, Absa Client Services <***>, Platinum (***) <***>, <***>
Good day
Is it too much to expect the bank I've been with for 30 years to stick to their own promises to contact me within 24 hours?
Really, people, you are driving away your customers, by ignoring us completely or providing poor service when you can be bothered to provide any.
Disgusted.
On Wed, 3 Apr 2024 at 17:42, Contact Card <***> wrote:
Dear John
Thank you for your request.
Your case has been forwarded to a consultant, who will provide feedback within the next 24 working hours.
The reference number for this case is C-***4.
Helpful (0)
Replies (1)0
Replies (1)JW
John W's updateReviewer Update
06 Apr 2024, 17:56Excuse me?
Nobody has resolved anything. The only contact was from someone who said they were looking into it, and they would get back to me somewhere between 2 or 3 days and the end of time.
The end of time hasn't yet arrived. Nor have they got back to me.
On Sat, 06 Apr 2024, 17:03 Contact Card, <***> wrote:Hi
Please accept our apologies for the delayed response.
We see that our complains department has contacted you and your query is resolved.
If you have any questions or need any help, please don’t hesitate to give us a call or just reply to this email.
Nobody has resolved anything. The only contact was from someone who said they were looking into it, and they would get back to me somewhere between 2 or 3 days and the end of time.
The end of time hasn't yet arrived. Nor have they got back to me.
On Sat, 06 Apr 2024, 17:03 Contact Card, <***> wrote:Hi
Please accept our apologies for the delayed response.
We see that our complains department has contacted you and your query is resolved.
If you have any questions or need any help, please don’t hesitate to give us a call or just reply to this email.
JW
John W's update06 Apr 2024, 17:56
Reviewer Update
Excuse me?
Nobody has resolved anything. The only contact was from someone who said they were looking into it, and they would get back to me somewhere between 2 or 3 days and the end of time.
The end of time hasn't yet arrived. Nor have they got back to me.
On Sat, 06 Apr 2024, 17:03 Contact Card, <***> wrote:Hi
Please accept our apologies for the delayed response.
We see that our complains department has contacted you and your query is resolved.
If you have any questions or need any help, please don’t hesitate to give us a call or just reply to this email.
Nobody has resolved anything. The only contact was from someone who said they were looking into it, and they would get back to me somewhere between 2 or 3 days and the end of time.
The end of time hasn't yet arrived. Nor have they got back to me.
On Sat, 06 Apr 2024, 17:03 Contact Card, <***> wrote:Hi
Please accept our apologies for the delayed response.
We see that our complains department has contacted you and your query is resolved.
If you have any questions or need any help, please don’t hesitate to give us a call or just reply to this email.