Miss leading information

I emailed Absa Travel insurance on Friday at around 10:35 am, to check how I qualify for travel insurance. They only responded to me 4 working days later to only tell me that the way I paid for my trip does not qualify me for my trip. YET I have been a customer for over 17 years. Their turn around time contacting their customer is honestly pathetic and do not state how long they take to revert to their customer on their website. The manager contacted me and then proceeded to give me excuses and not solution in terms of how to resolve the issue. And also stated if I was in such a rush that I should have called in!! The Nerve!!!!

I am extremely upset and frustrated as I pay bank fee's and charges to obtain these benefits and yet now I cant even access them.

They expect me to go to the company based in JHB and pay with my credit card to gain access to this benefits when I am based in CPT. What's the point.

The bank is supposed to be cutting edge and digitized yet offer out dated services and process.

This is what was stated on their website as to how you qualify for automatic travel insurance 'As an Absa credit cardholder you qualify for up to 90 days automatic basic travel insurance for international journeys when you purchase your return travel ticket(s) with your credit card. Automatic basic travel insurance is available for travelers between the age of 3 months and 74 years.

Automatic basic travel insurance does not include cover for any pre-existing medical conditions and may not include certain hazardous activities. A pre-existing medical condition includes any doctor’s consultation or medical advice, treatment, including prescription medication, you may have received from a medical practitioner for any chronic or recurring illness or injury during the year before the insurance under this policy started.

You have a choice of three optional top up plans to supplement the automatic basic cover available to you. Please refer to the optional top up schedules of benefits in the policy for detailed information on the benefits and benefit limits offered."

No where does it state that you have to pay in a certain way with your credit card!