AA
Annah A
1 reviews | Active since May 2023
23 May 2023, 20:19
Miss
Hi I have a complain with Absa bank that refuses to print a bank statement from my old account that I closed 3 years ago,I had a refund from Sars that was paid into the same account that I closed.l don't understand why the funds went to the closed account, my understanding is the maney should have bounced back to Sars immediately.Now Sars wants the proof that the same amount was paid back to them.i have been asking statement for two months they are sending me from pillar to post. I'm so frustrated heart 💔. No one is willing to help me 😢
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Replies (1)Absa's replyOfficial
24 May 2023, 08:21Dear Annah
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards,Group Customer CareRezona Louw
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards,Group Customer CareRezona Louw
Absa's reply24 May 2023, 08:21
Official
Dear Annah
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards,Group Customer CareRezona Louw
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards,Group Customer CareRezona Louw
