Miss ES Komane lousy Absa agent who only cares about making commissions

I received a call from an Absa agent miss ES Komane, she upgraded my account and told me that I will be receiving a call from a courier company to confirm my delivery address. Even today I'm still waiting for that call. Now when I phone to follow up I'm told that my card was never ordered and for me to get a new card I have to visit a branch so that they can order for me at a cost. This Komane lady told me that I will be receiving the card at no cost. Why was she lying to me or was it an upgrade she wanted from me in order to make her commission. Where is she now to explain why she dropped me and left me with no answers. I want the card she promised me at no cost