1 reviews | Active since Apr 2013
MISREPRESENTATION OF FACTS
I was called by Absa Credit Card Division Call Centre and was asked if i would like to apply for a credit card.<br> After querying all the costs, i was advised that there was only a monthly cost of R 25 and interest costs, should the account not be paid within a 52 day period after purchases. When i went to pick up my card, i was told that i needed to pay an initiation fee of R 135. I advised the teller that i was not told about it and i was very upset that a company can sell a product whilst hiding other variables. This is misrepresentation and by principle this is unprofessional of Absa to do this. I requested for the recording 2 weeks ago and still till date i haven't received anything. I have closed the account although i havent received the credit card till date. It cost me <br> R 266.50 so far.<br> Absa refuses to removed the initiation fee. I suggest that everyone must not deal with a company that has intentions to rob innocent people. The person that did the application should be dealt with severely and i think that they should be fired because they are tarnishing the name of the Bank.
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
