Misleading Service from Absa Bank

Absa has given me nothing but pathetic service was treated like a ******** over the phone by a consultant by the name of Amanda Zitha she was so rude and rushed me over the phone. I tried to explain to her that I was in hospital and couldn't talk but she still shouted and insisted that I'm in the wrong regarding my account with Absa I had approached Absa first to resolve an issue and was told someone would call me after 2 weeks only yesterday Amanda Zitha called and was rude and arrogant... In future I can't see myself or can't suggest Absa bank to friends and family when this is the level of service you receive for being honest and a loyal customer.