Misleading of query to be attended

I had a absa credit card which I was unable to manage and was referred to legal an then to outside companies for collection I managed to close the account on the 12 November 2015 an I followed process in confirming the closure of the account so on the 25 November 2015 a certain person by the name of Karina Swiglaar rep**** to my query an promised that my information Wil be updated with credit institutions within 5 - 7 working days and today is the a month an few days since they have said but nothing has been updated so am wondering if that days they said is it a misleading or it works according to who you are and what you have ? I have tried calling their 086 number but it is alwys busy meaning I wil never get through cause it's alwys busy so am wondering what kind of stickers do they really offer do they look at what is client having to speed the process I have given them more that their 7 days with patient but looks like they dnt care about my ITC