Misleading Information

I'm very disappointed in Absa financial advisor Nishen Moodley who **** about my late father's estate not being wound up and further **** about my step mother being uncontactable by Absa administrators and **** about the documents required of her not being received hence the length emails I sent on Tuesday and Wednesday. I'm actually going to sue him for lying. I call him on Tuesday yesterday at an Absa branch in Marshalltown to enquire. Is this how treats it's clients and prospects???