Misleading Clients

I recieved a SMS from Absa bank saying that if i fetch my debit card before 30 November 2015 at my nearest branch, it will be free of charge.<br> I decided yesterday to go and collect my new debit card, and to my surprise I got told that I need to pay R 80 for my new card. I showed them the sms that I received from Absa Bank, and they told me that Head Office does not know what they are talking about.<br> <br> How can Head Office Absa send messages like that to their clients, but when you go to your nearest branch we get told another story.....