JP
Jeanne P

1 reviews | Active since Sept 2017

20 May 2019, 11:32

Misleading AVIOS miles programme since April BEWARE

we were notified that AVIOS programme was closing at the end of May. I phoned AVIOS to determine what to do to continue earning miles. I was given the following responses following two seperate phone calls. the calls were monitored, hopefully they can be traced.

First one: AVIOS credit cards will be moved over to BA Credit Cards and they were in process with reissuing the BA credit cards, just wait till further notice

Second one: AVIOS programme no longer cancelled, continuing as before

I recall a third phone call that the call centre agent said it was only the end of May. But there may have been a misunderstanding here, so not confident.

Another phone call (I made many) I was told that the miles would automatically be transferred and no further action required. Again potential misunderstanding

HOWEVER, the fact remains that since 6 April I have not earned a single AVIOS/BA mile. I deliberately spend on my card instead of EFT etc. in order to gain miles. I even bought a plane ticket this month for the same reason. I am sure you understand why I am appropriately upset and feel **** to. misled and de*****ed by both ABSA and AVIOS. Worse still is the passing of the buck between AVIOS/ABSA?BA call centres. All of whom tell me it's not their problem and to phone the other.

0
Replies (1)
Absa
Absa's reply21 May 2019, 08:40
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
 Absa Bank Ltd