MISLEADING AND POOR SERVICE AT ABSA LIFE

on the 29th of January 2015 i phoned absa life to check if my debit went through because my statement was not adding up,i spoke to a call centre agent, and the gentleman guaranteed me that my debit order went through and im still covered. a week later i get a call from another gentleman from absa life informing me that my Policy lapsed and wanted me to reinstate me but there is one of the extended member who cannot be added to the policy as the age doesnt allow her,but the extended family has been there all the time,because they havent received a payment,i told the gentleman that i was told that i dont owe anything and i am still covered,the gentleman advised me to go to the nearest absa,i went to absa bank centurion mall, and the consultant phoned the absa life,i spoke to the lady named Amelia from Absa life,she told me that my policy lapsed and i have to be on the waiting period for 12 months.<br> <br> my problem is that i phoned in to check if i my debit went through and i was told that it went through and im still covered,now im told that i have to wait for 12 months,i asked to speak to the team leader and Amelia told me that they will listen to the recording,they never phoned back