TR
Timothy R
1 reviews | Active since Jul 2011
09 Jul 2015, 14:03
misleading and incompetant service
I called ABSA customer care line to increase my ATM withdrawl limit, which Norman confirmed he had done.<br> I asked what amount I could draw at the teller and he said as much as I have in the account.<br> <br> Two days later I go to the ATM...and my limit has not been increased. The teller says that there is a limit to what I can withdraw over the counter.<br> Great information ABSA bank.<br> the I lodged a complaint...well, a lady phones me to deal with the complaint, but still can't understand what I want and then tries to ask again what I need...I just hung up.<br> <br> Really ABSA, in the 4 years I am with you, never had I had such a bad service
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Replies (1)Absa's replyOfficial
09 Jul 2015, 15:03Hello tim1971,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Absa's reply09 Jul 2015, 15:03
Official
Hello tim1971,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
