Misleading Absa Rewards fuel benefits – inconsistent and unclear policy

Hi, I am extremely dissatisfied with Absa Rewards and the way fuel rewards are communicated and app****. For reference, my query was logged under ticket number C-***7, and I am not satisfied with the response received. Absa clearly advertises that customers can earn cash back when filling up at Sasol using an “Absa card.” Your own material states that customers can earn rewards simply by paying with an Absa card at Sasol fuel stations. Nowhere in your documentation, website, or communication is it clearly stated that certain Absa-issued cards (such as garage cards) are excluded. Based on this understanding, and the way your offering is marketed, it is reasonable to expect that any Absa-issued card, including a garage card used specifically for fuel, should qualify. What makes this even more frustrating is:

I have previously earned rewards using this same card, and There has been no clear communication of any policy change or exclusion, and Your response now contradicts both your marketing and my past experience

This creates the impression of:

Misleading advertising Inconsistent application of rewards Lack of transparency in your terms and conditions

If Absa intends to exclude certain types of cards (such as garage cards), this must be:

Clearly stated upfront, and Consistently app****

At present, your communication simply refers to “Absa cards,” which is misleading, as a garage card is also an Absa card. I would like:

A clear explanation of why rewards were previously granted but are now denied Clarification of exactly which cards qualify (in writing) Consistent application of your rewards policy Consideration of honouring rewards where customers were misled by unclear wording

This situation is frustrating and reflects poorly on Absa Rewards, especially where customers are actively choosing to support your partners like Sasol based on these advertised benefits. I expect this matter to be properly addressed.