Mislead By ABSA

I app**** for a Homeloan 2019 January, when I received the final quote, I advised them I was not happy with the rate offered, the feedback was that since my spouse was a staff member, we should only negotiate upon his resignation(consultant was Se***a D). 6 months later he left, a month later I received the letter for the ridiculous rate becoming effective. I called and emailed around but was referred to the Branch, I went to the Branch and follow their ridiculous process as if we were applying for a new loan. After weeks of no feedback I called and was told at the call Centre that the new rate was Approved around August 2019, because the loan was not fully utilized, I relaxed knowing the new rate is reasonable. Beginning of 2020 I just decided to go through the statement, I was shocked to find that I am still paying this bad rate. I called the call Centre and I was promised it will be rectified in 3 days and interest will be refunded, nothing happened, I sent a complaint to Absa internal complaint link, I received the reference number and no one bothered to call me or do anything about it. I feel betrayed and mislead by Absa because if I was told that this is the nightmare I will have to deal with, I would have not signed their contract in the first place. I would have compared with other banks and sign for things I am happy with. I feel like a beggar now and at their mercy. I hope someone at Absa will attend to my complaint and resolve, I expect implementation of the new rate and refund of the past 2 years, with transparent calculations shared. It is evident that ABSA does not treat its customers fairly