GG
Gerrie G

1 reviews | Active since Oct 2021

16 Aug 2022, 09:52

Misinformed information from ABSA study loan

If I could i would give them no star. Last year August I went to the bank to get a study loan, the lady who helped me, never told me that the bank only give 250 000 for study loans, she saw how expensive my child course was and the first year was 170 000, yes i did pay the 1800 a month for the interest, i was then told that i must just come in next year and get another loan and also that after my child got her degree she is going to pay 6000 but the bank will stretch the payment so that she can find her feet. Then last month i got a sms that i must start paying the loan which was 6000 i went to the bank and was then told that bank only give 250 000 for the loan so they can only help me with 60 000. My application was declined due to affordability i have a very good credit score. So tell me now, due to affordability the loan can't be taken out again where i will only pay say 3000 but now i must pay 6000 but i was declined due to affordability so how the hell do they think. Well i had to tell my child she can't study anymore. My husband sold his car and we had to let our domestic worker go, also due to affordability so that i can start paying of a loan and my child doesn't have qualification. She was broken. where and how is going to do now. I have 2 other girls same age because they are triplets and i won't be able to help them. I have now make plans for her, I am going to send her for a permanent make course which will cost me R25 000, i am so disappointed. She was studying Somatology. Thank you ABSA for nothing

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Replies (2)
Absa
Absa's reply16 Aug 2022, 12:32
Official
Dear Gerrie, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***2. I will review the matter, and provide you with an expected timeframe for further feedback.  Kind regards, Basani HlungwaneCustomer Value Management Absa Bank Ltd

Best regards,

GG
Gerrie G's update16 Aug 2022, 12:50
Reviewer Update
Michelle Roets helped me the first time and if she claim that i am not talking to the truth i have my daughter to confirm. Talana helped me last and gave me the correct information. It is the main branch in Welkom. Also i requested for the extension of the payment of the loan can be implemented but I don get any feedback. This is all I get after 3 requests

Dear Gerrie Gemmell Thank you for your request. Your case has been forwarded to a consultant who will provide feedback as soon as possible. The reference number for this Case is C-***8. If you have any queries or were requested to submit additional documents, please reply to this email directly, as your query will be automatically linked to your existing case. Kind regards Loans Restructures