misinformation to absa clients

Good day

I have a query about the email i have sent to ABSA about the reversal money.

I called the number 08 ********** 0 and the lady who assisted me(didnt get her name) advised me to send an email to **********

i did that only to find out that i will be charged R160.00 for reversal and R6.50 for admin fee.

I paid SABC R334.50 extra by mistake and i asked for reversal.

1. if i knew about the charge i wasnt going to send an email 2. If i was advised about going to the branch i was going to save charges 3. why admit to pay R160.00 if i was reversing R334.50, i mean that is half of what i am asking for.

i am not happy about how i was misled about the email and i dont need to do reversal anymore and will pay SABC upfront.

regards