Misinformation madness

I have a bond at ABSA - this reflects on my app; this bond now has a positive balance, as it was understood that it was a flexi facility thus allowing me to access the funds when in need. When I attempted to transfer the funds back to my operational account, it blocked me. I drove to ABSA bank, waited patiently to be assisted, explained the issue and was informed that this bond was under cancellation with a firm of attorneys. This was news to me. That meant that I could not transfer the funds as my funds were now effectively being kept hostage due to a pending cancellation which I did not instruct! I then on my own expense and time phoned the mentioned attorneys who in turn after an investigation informed me that no such instruction for cancellation was ever received. Understandably so, as I certainly never gave such an instruction. It was meant as a flexi facility. Is there someone in ABSA that actually knows what it going on? What now? Will I ever be able to access my own funds ever again?