Misinformation and poor service

Absa South Africa I am so deeply disappointed with the service I recieved today for a new to bank client at Absa.

I opened a private account onlie with absa and the account was not transactional and i called in to ask about that i was redirected to the branch for FICA which i totally understand. I visited the Boulders branch on the 04th of February and the consulted that assisted me told me the she had to open a new account to Trigger their FICA so my account can be active and she advised me that I will not be charged for the new account she opened as i had already opened a new account. To my surprise now i have to private account charges that goes of my account. So basically this is a huge misselling and trust me i am not gonna take this lying down.

2. I deposited funds in my account and i try to use them today i am being told that my account is yet blocked again when i call the call center and I am being told that the person who handles my account is not in office today and there is mothing they can do to assist me. I have been calling since 9 am and i am not getting any help whatsoever.

Honestly i feel very hurt and i don't feel valued as a client and i have already taken my case to the ombudsman as well and I will be engaging with my legal team for this kind of service and misinformation