Misinformation

I've had it with ABSA. A while back I went to change my cell number for notifications then I enquired about changing from Savings to Cheque acc. First I was told to bring proof of residence and ID. When I went back for something else I remembered I wanted to change account type then asked the gentleman who assisted me and he said all I needed was my ID as it's not a completely new account but a switch to a cheque account. So today I went with my ID book, waited on the queue for almost 40 mins only to be told 'sorry we can't help you as changing from savings to cheque is like opening a new account\ <br> I need to cancel my account