IJ
Imelda J

1 reviews | Active since Mar 2014

05 Oct 2015, 09:15

misguided on credit card limit increase

I app**** for credit card limit increase on Wednesday the 30th of October and was assured that the turnaround time is 72 hours after submitting the 3 months salary slips as the bank has other documents because I bank with them. On Friday the 1st I checked on the progress and was told that the increase will be effected within 24 hours. To my surprise this morning I am now told by the call centre2 agent that the turnaround time has changed effective on the 1st of October to 10 days.<br> <br> how can the change affect me when my application was already in the process.

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Replies (1)
Absa
Absa's reply05 Oct 2015, 11:21
Official
Hello claudy2155,

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd