CM
Cobus M
1 reviews | Active since Apr 2018
21 Oct 2020, 16:32
Miserable service at Abss Cape Gate
Had another ********** experiece at Absa Cape Gate again today. Had to wait 65 minutes for a cashier. Absolutely mindbogling. The transaction only took 2 minutes. It is absolutely clear thar Absa doesn't want customers in the bank anymore. But then again, they always were and always will be pathetic when it comes to customer service. Im always fearful when I have to go there. Do my utmost to avoid any Absa branch.
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Absa's replyOfficial
22 Oct 2020, 12:03Dear Cobus Mulder Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply22 Oct 2020, 12:03
Official
Dear Cobus Mulder Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care