LW
Linda W
1 reviews | Active since Oct 2014
31 Mar 2020, 11:55
Miserable Service.....
absa dares to use the phrase - 'we are committed to giving you exceptional service'. Failing miserably, with just plain service, never-mind anything else.
I started a re-advance application on 24 Feb, the first one was cancelled, and surprise, no one can tell me why.
Started a new one and surprise it's been withdrawn, with absolutely no communication with me. I asked why........still waiting for a reply.
absa clearly does not need my business, definitely time to switch banks
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Absa's replyOfficial
31 Mar 2020, 13:31Dear Linda, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next two hours. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply31 Mar 2020, 13:31
Official
Dear Linda, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next two hours. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd