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Peter M
1 reviews | Active since Sept 2012
11 Jan 2020, 14:27
Mind boggling at not keeping promises
I Had a request to ABSA (Case ***9) and their response was a definite that they would respond by Thursday 9 January 2:33pm. That definite. On Thursday 9 January at about 6:50 pm I let the know that once again they broke their promise. Despite their promise and being reminded that they hadn't kept to it I have , at the time of writing, Saturday 11 January 2:20 pm, still not heard anything.
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Absa's replyOfficial
14 Jan 2020, 08:07Dear Peter Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, an expected timeframe for further feedback/resolution via email. I look forward to being of service to you. RegardsRezona Louw
Absa's reply14 Jan 2020, 08:07
Official
Dear Peter Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, an expected timeframe for further feedback/resolution via email. I look forward to being of service to you. RegardsRezona Louw