Mind blowing incompetence and disregard for client service

I have now been waiting more than a month for the outcome of a loan application. I am not getting any feedback, and when I finally do, after spending hours on the phone holding, all I am ever told is that the application is with the credit department, and that it will be escalated to a manager. Unfortunately I can not move my loan application to another bank, as Í did recently with my other accounts, as this is a re-advance on an existing home loan, and I would have to pay bond registration fees again.

I have had similar experiences of the utter incompetence and disregard for customer service from Absa in the recent past, and I feel very sorry for anyone who decides to voluntarily do business with this excuse of financial services provider.