LD
Leatitia D

1 reviews | Active since May 2013

16 Apr 2015, 09:06

MILKING SOUTH AFRICANS!!!

Yet another way of how *********** people are getting jobs in this country and you as the consumer just needs to keep paying!<br> I had a credit card with your institution which I battled to pay off, but eventually did. The day I made the last payment, I contacted your offices to cancel this account, I even destroyed the card. I haven't used this card in over 4 years, HELLO, 1st sign, I've been receiving statements and phoning to complain that I'm being charged for bank costs for nothing. Apparently none of these phone calls or requests have been noted (this I find out today), and now I get told that oh no, I have to pay at least half of the cost for them to close this account!!!<br> Why should I pay for the *********** people that you have working at your call centres!!!<br> This matters needs to be resolved asap, as I refuse to pay for your negligence and if this is not resolved, I'm not threatening, I'm promising to take this matter to the highest level possible.<br> R366.96 might not be a lot of money for you (obviously it is, or else you would've seen that is not an active client anymore), but to a single parent with 3 kids, it can go far.

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Replies (1)
Absa
Absa's reply16 Apr 2015, 09:46
Official
Hello Rudolph7005,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd