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Leonard L

1 reviews | Active since Dec 2018

06 Dec 2018, 15:38

Micro Loan Trouble

Have tried to apply for a micro loan online, but my application fell through due to technical issues on their side. I tried to later complete my application online with no success. Then an agent phoned to try help me, but after struggling again with the system on their side, he said one of his colleagues will phone me back the same day to help, which of course never happened. I then proceeded to phone again the next day, but alas, still no help. Then I tried to complete my application via the emails they've sent, but it seems my reference numbers do not exist due to the application expiring. Now, I cannot even reapply for an application online because the system still claims my other application which I cannot access is still pending. I have tried everything I can, but with no success... Emails, Phone calls and Online applications. Even now, the emails do not recognize my ref. number anymore.

0
Replies (4)
Absa
Absa's reply07 Dec 2018, 11:40
Official
Dear Client
 
 Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.


Regards
 Vanessa Crowe
 Group Customer Care
 Absa Bank Ltd
 
Absa
Absa's reply09 Dec 2018, 21:11
Official
 Good day Mr Pretorius, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details. 
LL
Leonard L's update10 Dec 2018, 11:12
Reviewer Update
I would hereby like to thank ABSA for responding to my complaint. I was phoned this morning by a Mr. Prince Themba and was sorted out in less than 5 minutes, and the plan I was put on is flexible for and the money appeared in my account not long after the call ended. A very positive review will follow shortly. Thanks again.
LL
Leonard L's update10 Dec 2018, 11:22
Reviewer Update
I would hereby like to thank ABSA for responding to my complaint. I was phoned this morning by a Mr. Prince Themba and was sorted out in less than 5 minutes, and the plan I was put on is flexible for me and the money appeared in my account not long after the call ended. A very positive review will follow shortly. Thanks again.